Synopsis:

As consumer expectations continue to evolve, the insurance industry faces unprecedented pressure to deliver seamless, personalized, and compliant customer experiences across multiple communication channels. According to research, 87% of consumers expect omnichannel communication, and a significant percentage question their trust in businesses that fail to offer a connected experience. Insurers must now navigate the challenges of real-time communication, while ensuring data privacy and regulatory compliance, all within a fast-changing digital landscape.

This roundtable discussion will focus on how insurance companies can leverage technology to meet these challenges head-on. Key points of discussion will include:

• Enhancing Customer Experience (CX):

Exploring how insurance companies can use real-time alerts and personalized communications to meet customer needs, reduce effort scores, and improve satisfaction and loyalty.

• Improving Operational Efficiency:

How insurers can streamline customer communications management (CCM) by replacing manual processes with automated solutions, reducing costs, and decreasing communication update times from months to less than a day.

• Ensuring Compliance and Governance:

Addressing how insurers can ensure regulatory and brand compliance through end-to-end communication tracking, archiving, and auditing, even as regulatory environments shift.

• Integrating with Existing Systems:

Discussing the flexibility to connect with both legacy and modern systems, offering a seamless omnichannel experience with minimal IT involvement, while reducing operational costs by up to 30%.

Attendees will hear from industry leaders who have successfully implemented this solution, saving millions annually through automation, and learn best practices for adopting an omni-channel, data-driven approach to customer communications.

Who Should Attend:

Chief Experience Officers (CXOs)
Chief Information Officers
Chief Technology Officers
Chief Digital Officers
Heads of Customer Experience
Heads of User Interface
Heads of Digital Transformation
Customer Experience Leaders

Digital Transformation Leaders
Information Technology (IT) Leaders

Registration

CX & IT Leaders in Insurance,
Join us for this informative roundtable discussion & luncheon today!

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